More Sailing produces and sells several different types of trips and packages, some of which are covered by the Package Travel Directive, while others are not. You can find more information under each category. These terms and conditions apply to all trips arranged by More Sailing Seglingsresor AB (559171-2038). Click on the headings below to read the travel conditions in full.

These terms and conditions apply to the crewed sailing trips that we offer. Sailing trips are our complete packages which cover everything including flight, boat, skipper, host, food, port fees, etc. The terms and conditions apply regardless of whether you have booked a single place on the boat, or an entire boat.

The combined travel services offered to you constitute a package under Directive (EU) 2015/2302. You are therefore covered by all EU rights applying to package travel. More Sailing Seglingsresor AB holds full responsibility for ensuring that the package trip in its entirety is fulfilled correctly. In addition, by law More Sailing Seglingsresor AB provides security to refund your payment and, if transport is included in your package trip, ensure your transport home even in the case of insolvency.

More information on your key rights under Directive (EU) 2015/2302

GENERAL TERMS AND CONDITIONS FOR PACKAGE TRAVEL

Trips are covered by the Svenska resebyrå- och arrangörsföreningen (Association of Swedish Travel Agents and Tour Operators (SRF)) general terms and conditions, agreed within the industry on 28/06/2018, as well as the operator’s specific terms and conditions, which are provided below. The operator’s specific terms and conditions are indicated by italics. More Sailing will from this point be referred to as ‘the tour operator’. The tour operator has the right to apply specific terms and conditions which deviate from the general ones, if the application of specific terms and conditions is justified by the special characteristics of the trip, special provisions regarding the mode of transport (such as booking and sales conditions for regular flights), different accommodation conditions due to the special characteristics of the trip, or special circumstances at the destination. The specific terms and conditions must not conflict with the Package Travel Directive to the detriment of the traveller. The general and specific terms and conditions form part of the agreement.

1. THE AGREEMENT

1.1 The agreement becomes binding for all parties once the operator has confirmed in writing the traveller’s order, unless otherwise agreed. The operator should confirm the traveller’s order without delay. The right to cancel does not apply to package holidays. 

1.2 The lead traveller is the person in whose name the agreement has been made. The lead traveller is listed first in the travel documents or specified in another clear way. The lead traveller holds responsibility for payment according to the agreement. Any changes or cancellations must be made by the lead traveller. Exceptions can be made if the lead traveller becomes seriously ill and is unable to make the changes to or cancel the booking. The lead traveller is responsible for providing the operator with the correct booking details for other travellers covered by the agreement. Any refund will be made to the lead traveller.

1.2.1 The lead traveller is responsible for sharing information with any fellow travellers.

1.3 If the traveller is under 18 years of age and travelling without a guardian, this must be stated at the time of booking. Some trips may require travellers to be over 18 years old. Information is provided at the time of booking.

1.4 Departure and return times in the booking confirmation are indicative. The operator should specify the departure times for the trip promptly, and where possible at least 20 days before departure. 

1.5 The operator should provide general information regarding passport and visa requirements. 

1.6 The operator should provide general information regarding health regulations for the destination. 

1.7 Connecting trips or special arrangements are only included in the package travel agreement if they are booked together and at the same time with the services included in the package trip, or if they are sold together with other services for a single price.

1.8 Any additional items or special services requested by the traveller are only included in the agreement if these have been expressly confirmed in writing by the operator.

 1.9 The traveller is required to check the booking confirmation and travel documents as soon as they are received, to ensure that all information provided is correct, and that names are correctly spelled and match the passports. Any errors must be reported as soon as possible. The operator reserves the right to charge a fee equivalent to the cost of correcting incorrect information, as well as reasonable compensation for the additional work undertaken. If the error is due to the operator or someone hired by the operator, the correction should be made at no cost to the traveller.

 1.10 The lead traveller should immediately notify the operator of any change of address, email address, telephone number or any other information which may affect the operator’s ability to contact the traveller.

 1.11 Some trips require a minimum number of participants for the trip to go ahead. If this is the case, the traveller should be provided with clear information about this no later than at the time of booking.

 1.11.1 A minimum of 60% of the available spaces on board must be booked. The tour operator may choose whether or not to proceed with the trip if the percentage of booked places is lower.

 1.12 If flight tickets are part of the package, these should be used in the correct order. Therefore, the traveller cannot use only the return part of the ticket, or only one part of the flight, if a return ticket has been booked. If the ticket is not used for the outgoing flight, the remaining parts of the trip will be cancelled.

 1.12.1 For airline tickets, the airline’s own terms and conditions apply, which means that the ticket cannot be rebooked or refunded.

1.12.2 In cases where the traveller has booked a trip without a flight included, or has booked a flight with an earlier arrival or later departure, the traveller is responsible for the costs of accommodation and transfers. If special arrangements have been made regarding flights, the operator will not book transfers for the traveller; the traveller must book and pay for these themselves.

2. PRICE AND PAYMENT

2.1 The price should clearly state the price of the entire trip. The price should include all services included in the agreement, as well as mandatory supplements, taxes and fees.

 2.1.1 The tour operator reserves the right to make changes without prior notice in the case of any misprints in brochures or on the website.

 2.2 The traveller should pay the price of the trip no later than the time specified in the booking confirmation.

 2.3 The operator may charge an initial partial payment (registration fee) at the time of booking confirmation. The registration fee should be reasonable in relation to the price of the trip and any other circumstances.

 2.3.1 The registration fee amounts to 40% of the total price of the trip. The remaining 60% of the price of the trip is to be paid no later than 40 days before departure. If the booking is made less than 40 days before departure, 100% of the price is paid at the time of booking.

 2.3.2 If the traveller has been granted a deferral of the registration fee at the time of booking, this must be stated on the booking confirmation together with information about the latest payment date. The registration is still binding for the traveller, and the minimum cancellation fee is still 40% of the price of the trip.

 2.3.3 Final payment should be received by the tour operator no later than 40 days before departure.

 2.4 If the traveller does not pay the price of the trip in accordance with the agreement, the operator has the right to cancel the agreement and charge reasonable compensation.

 2.5 Unless otherwise expressly stated, the price of the trip is based on accommodation for two people in a shared double room. When accommodating a single person in a double room or a larger room intended for more than one person, the operator has the right to charge an additional fee.

 2.5.1 Booking a single room does not mean that the traveller has the right to choose a room on board the boat; the boat’s crew will assign a cabin to the traveller.

 2.6 The operator is also obliged to inform the traveller about any additional costs.

 3. THE TRAVELLER’S RIGHT TO CHANGES AND CANCELLATION

 3.1 The traveller has the right to change the agreement if the operator allows this. Changes to the agreement may result in additional costs for the traveller, from the operator or other parties.

 3.2 The traveller has the right to cancel the agreement. The operator reserves the right to request compensation from the traveller for the costs incurred by the operator as a result of the cancellation. The operator may set reasonable standardised cancellation fees based on the time of cancellation. If the operator has not set any standardised cancellation fees, the operator has the right to a reasonable cancellation fee.

 3.2.1 Cancellation fees for the traveller. Regardless of the manner of payment and/or whether the trip has been partially paid, the cancellation fee for the trip is always as follows:

If the trip is cancelled 40 days or more before departure, 40% of the price of the trip will be charged.
If the trip is cancelled 39–0 days before departure, 100% of the price of the trip will be charged.
 

3.2.2 In the case of booking an entire boat for a private group, an individual traveller cannot cancel their part of the trip for a cancellation fee other than 100% of the price of the trip.
 

3.2.3 The operator also offers the option to take out cancellation insurance. The insurance must be taken out before the trip’s registration fee is paid, and the registration fee should be paid before the date it is due.

 3.2.4 Cancellation of the trip should be made in writing by the lead traveller.
 

3.2.5 All changes to the trip should be made in writing; any agreement made by telephone must also be confirmed in writing.
 

4. THE TRAVELLER’S RIGHT TO TRANSFER THE AGREEMENT

4.1 The traveller may transfer the agreement to someone else who meets all the conditions for participating in the trip. An example of one of these conditions is that the transport company or any other party hired by the operator accepts a change of traveller, in accordance with applicable regulations. The traveller must notify the operator or retailer that they wish to transfer the trip in reasonable time before departure. Notifying no later than seven days before departure is always considered to be in reasonable time.

 4.2 The operator may charge a reasonable fee for the transfer. The fee may not exceed the costs incurred by the operator due to the transfer. The operator should show how the cost has been calculated.

 4.3 The transferor and transferee are jointly and severally liable towards the operator or retailer for any outstanding payments for the trip and any additional costs incurred due to the transfer.

 5. CHANGES BEFORE DEPARTURE

 5.1 Changes to the terms of the agreement
The operator has the right to make changes to the agreement, provided that the operator informs the traveller about the change in a clear and understandable way on a durable medium. If the change is insignificant, such as minor changes to flight times, the traveller is not entitled to a discounted price or compensation. If the change to the trip is significant, the traveller should, if possible, be offered an alternative trip or the right to terminate the agreement without a cancellation fee.

 5.1.1 A change of boat model is not a significant change to the trip.

 5.1.2 The timetable is provisional until 2 days before departure. The traveller will be notified of changes to provisional timings as soon as possible. Changes to provisional timings do not entitle the traveller to a discounted price, alternative travel, damages or other compensation.

5.2 Changes to the price

5.2.1 The operator may increase the price of the trip if the increase is due to changes in fuel costs, taxes or public charges, or exchange rates.

5.2.2 The price of the trip may be increased by an amount equal to the traveller’s share of cost increases incurred by the operator. The operator only has the right to increase the price if the total increase exceeds 100 SEK (approximately £8) per booking.

5.2.3 The price of the trip will be reduced if the operator’s costs, for the reasons stated above, decrease by a total of at least 100 SEK (approximately £8) per booking. The operator may make deductions for actual administrative costs when reducing the price.

5.2.4 The operator should notify the traveller of changes to the price as soon as possible. The notification should include a justification for the change and a calculation of costs.

5.2.5 The price may not be increased and does not need to be reduced in the last 20 days before the agreed departure date.

5.2.6 The operator may, in their specific terms and conditions, waive their right to increase the price as described in 5.2.1. In such a case, the operator also does not need to reduce the price as described in 5.2.3.

5.3 The traveller’s right to terminate the agreement without a cancellation fee

5.3.1 If the traveller wishes to terminate the agreement due to a significant change, e.g. if the price increases by more than 8% of the package holiday’s total price, the traveller must notify the operator that the agreement is being terminated within a reasonable time frame, which is specified by the operator when they inform the traveller of the change. If the traveller does not do this, the traveller will be bound by the new agreement.

5.3.2 If the package holiday agreement is terminated, the operator should refund the whole price of the trip without undue delay and no later than 14 days after the agreement is terminated.

5.4 The operator’s and traveller’s right to cancel the agreement due to unavoidable and extraordinary events. Both the operator and the traveller have the right to cancel the agreement if the implementation of the package holiday or the transportation of passengers to the destination is significantly affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. Unavoidable and extraordinary circumstances refers to, for example, serious security problems such as war, terrorism, outbreaks of serious disease or natural disasters. In such cases the traveller has the right to cancel the agreement without paying any cancellation fee. If the operator cancels the agreement in accordance with this point, the traveller is not entitled to compensation. In such cases the traveller has the right to a full refund as described in 5.3.2.

5.4.2 The traveller does not have the right to cancel the agreement if the unavoidable and extraordinary events were generally known at the time the agreement was entered into.

5.4.3 To investigate whether the event was of such a serious nature as stated above, expert Swedish or international authorities will be consulted. From 14 days before departure, current advice against travel by Sweden’s Ministry for Foreign Affairs is grounds for termination, if this advice covers the time of the traveller’s trip. Current advice against travel by Sweden’s Ministry for Foreign Affairs will also be considered grounds for cancellation if it is otherwise clear that the circumstances informing the advice are affecting or will affect the destination at the time of the traveller’s trip.

6. THE OPERATOR’S RESPONSIBILITY FOR IMPLEMENTATION OF THE PACKAGE HOLIDAY

6.1 Lack of implementation
If a travel service is not implemented in accordance with the agreement, the operator should correct the error within a reasonable time frame. However, the operator is not obliged to correct the error if it is impossible, or if the correction would incur disproportionate costs. If the operator does not correct the error, the traveller has the right to a reduction in price and compensation.

6.2 Significant errors
6.2.1 If after departure a significant part of the agreed services cannot be provided, the operator should, if possible, arrange equivalent or greater than equivalent alternatives at no additional cost to the traveller. If the operator cannot offer this, the operator may offer alternatives of lower quality in combination with a reasonable reduction in price. The traveller may only reject alternatives if these cannot be considered comparable to what would have been provided according to the agreement, or if the offered reduction in price cannot be considered reasonable. 

6.2.2 If the operator cannot offer any alternative, or if the traveller has the right to reject the offered alternative in line with 6.2.1, the traveller may be entitled to a reduced price and compensation.

6.2.3 In the event of errors that significantly affect the implementation of the package holiday and that the operator has not corrected within a reasonable time frame, the traveller may terminate the agreement and may also be entitled to a reduced price and compensation.

6.2.4 If the operator cannot offer any alternative, or if the traveller has the right to reject the offered alternative in line with 6.2.1, or if the traveller has terminated the agreement according to 6.2.3, the traveller is entitled to equivalent transport home without undue delay and at no additional cost, if the package holiday includes transport and the traveller is at the destination.

7. REDUCTIONS IN PRICE AND COMPENSATION 

7.1 Reductions in price will not be offered if the operator can show that the error was due to the traveller.

7.2 The traveller is not entitled to compensation if the operator can show that the error was due to the traveller or a third party not connected to the provision of travel services included in the package holiday, or if the error is due to unavoidable and extraordinary events. 

7.3 If the error is due to someone hired by the operator, the operator is only exempt from liability for compensation under these travel terms and conditions if the person hired by the operator is also exempt according to that provision. The same applies if the error is due to someone else at an earlier point.

7.4 The right to compensation due to the operator cancelling the trip does not apply if the operator shows that fewer people than the minimum number specified in the agreement have registered for the trip, and the traveller is notified of the cancellation in writing within the time frame specified in the agreement.
Notification of the cancellation of a trip should be given no later than
– 20 days before departure if the trip lasts longer than 6 days
– 7 days before departure if the trip lasts between 2 and 6 days
– 48 hours before departure if the trip is shorter than 2 days

7.5 Compensation under these terms and conditions includes compensation for financial loss, personal injury and damage to property. The traveller is obliged to minimise damage as much as possible.

7.6 Unless otherwise limited by the Package Travel Directive or any other binding legislation, the operator’s liability for damage is limited to three times the price of the package holiday. However, this limit does not apply to personal injury or damage caused intentionally or through negligence.

7.7 The boat’s insurance applies to damage to the boat including equipment and third party liability, but not to participants’ personal injury or belongings. You should therefore check your home insurance policy to see if travel insurance is included, or take out travel insurance to extend your coverage.

8. COMPLAINTS

8.1 The traveller may only claim for an error in the agreed services if they notify the operator or retailer within a reasonable time frame after the traveller noticed or should have noticed the error. This should be done as soon as possible and preferably at the destination. When determining any reduction in price or compensation for damages, the time that the traveller makes the complaint will be taken into account if this means that the operator could have corrected the error.

8.2 Notwithstanding point 8.1, the traveller may claim there was an error if the operator or retailer has been grossly negligent or not acted in good faith.

9. THE TRAVELLER’S RESPONSIBILITIES DURING THE TRIP

9.1 The operator’s instructions
The traveller is required to follow instructions for the trip provided by the leader of the trip or another person hired by the operator. The traveller is required to respect the code of conduct that applies on the trip and at the destination, and to behave in a way that does not disturb fellow travellers or others. If the traveller does not abide by these rules to a significant degree, the operator may terminate the agreement without the traveller being entitled to compensation or a refund.

9.2 The traveller’s liability for damages
The traveller is liable for any compensation due to damage they cause to the operator through negligence

9.3 The traveller’s responsibility for formalities 

9.3.1 The traveller is personally responsible for complying with the necessary formalities for the trip, such as possession of a valid passport, visa, vaccinations, and insurance.

9.3.2 For package holidays including transport services, the traveller must complete check-in in accordance with the itinerary or other instructions from the operator or carrier.

9.3.3 The traveller is personally responsible for all costs arising due to failing to comply with the aforementioned formalities, for example travelling home due to the lack of a valid passport, unless the failings were caused by incorrect information from the operator or retailer.

9.3.4 The traveller is responsible for taking note of information provided by the operator. The lead traveller is responsible for sharing this information with any fellow travellers. 

9.4 Deviations from the arrangement
Travellers who deviate from the arrangement after the trip has started are required to inform the operator or their representative.

10. THE OPERATOR’S OBLIGATION TO PROVIDE ASSISTANCE

If the traveller finds themselves in difficulty during the trip, the operator is obliged to provide appropriate assistance without undue delay. Such assistance may include, for example, information about health services and medical care, local authorities and consular support. The operator has the right to charge a reasonable fee for this assistance if the situation is caused by the traveller, either intentionally or through negligence.

11. DISPUTE RESOLUTION

The parties should try to resolve on their own any dispute concerning the interpretation or application of the agreement. If the parties cannot agree, the dispute may be heard by the Allmänna reklamationsnämnden (The National Board for Consumer Disputes (ARN)), Box 174, 101 23 Stockholm, www.arn.se, or in a general court. Disputes can also be decided via the European Commission’s online platform: http://ec.europa.eu/odr.

These terms and conditions apply if you have hired a boat from us. There are many options such as flights, transfers, skippers, hosts and paddle boards that you can choose from.

If you, after selecting and paying for a travel service, book additional travel services for your trip or holiday via our company More Sailing Seglingsresor AB, you are NOT covered by the rights applicable to package travel under Directive (EU) 2015/2302. Therefore, our company More Sailing Seglingsresor AB will not take responsibility for those individual travel services being fulfilled correctly. In the event of a problem, contact the relevant service provider.

If you book additional travel services during a single visit to our website, or if you book additional travel services up to 24 hours after receiving your booking confirmation from More Sailing Seglingsresor AB, these travel services will constitute a linked travel arrangement. In such a case, More Sailing Seglingsresor AB, in accordance with EU law, provides security for the refund of your payments to More Sailing Seglingsresor AB for services that are not provided as a result of More Sailing Seglingsresor AB becoming insolvent. Please note that this does not include any refund if the service provider concerned becomes insolvent.

More information on insolvency protection.

RENTAL TERMS AND CONDITIONS – BOAT RENTAL

The following terms and conditions regulate the contractual relationship for boat rental between More Sailing Seglingsresor AB (hereafter ‘MS’) and the charterer/booking holder. 

1. INTRODUCTORY PROVISIONS 

1.1 A boat-hire booking is a group booking in which the booking holder is responsible for contacting MS. The booking holder is responsible for payments, ensuring that all information is passed to the other crew members, and that original evidence of formal qualifications are provided. The booking holder is required to provide the correct email address to MS and inform MS of any changes to contact details. Payment should be made by the booking holder or by another person under the booking holder’s responsibility.

1.2 The agreement becomes binding for all parties once MS has confirmed the booking of the boat in writing. The booking holder should promptly check all details and contact MS without delay if there are any errors.

1.3 If the charterer has been granted a deferral of the registration fee at the time of booking, this should be stated on the booking confirmation together with information about the latest payment date. Registration is nevertheless binding for the charterer.

1.4 Payment and booking

1.4.1 The registration fee should be paid no later than 7 days after the booking has been confirmed by MS; final payment should be received by MS no later than 40 days before departure.

1.4.2 If the charterer does not make payment in accordance with the agreement, MS have the right to cancel the agreement. In the case of such a cancellation, MS is entitled to payment of the amount that the charterer would have paid, if the charterer had cancelled the boat rental in accordance with the cancellation rules in Section 3.

1.3 General obligations of the charterer

1.3.1 The charterer is responsible for ensuring that he/she has a complete and valid passport and any other documents required for the rental. (See point: 1.3.3.) That the crew list is completed and sent to us no later than 7 days before accessing the boat. MS requests crew lists from the charterer 4 weeks before departure. The crew list should contain first and last names, personal identity numbers (if applicable) and passport numbers for the entire crew, as well as an email address. It should also clearly state who the skipper is (see point 1.3.3. below).

1.3.2 The charterer undertakes to only use the boat for private use, to treat the boat and equipment with care and:
– Not leave the boat in the care of a third party,
– Not transport people or objects in exchange for a fee,
– Not take on board more people than are stated on the crew list,
– Not take on board any undeclared goods,
– Declare imported and exported goods in accordance with regulations applicable where the person hiring the boat is located,
– Follow laws and regulations in the country the person hiring the boat is located,
– Not participate in any competitions or regattas with the boat,
– If marine salvage is required, agree terms and conditions of the assistance being offered before accepting help.
If the charterer does not follow these rules, the charterer is fully responsible for the consequences and MS will be indemnified.

1.3.3 To be able to hire a boat, you must be able to show a valid Boatmaster Certificate, or Coastal Skipper Certificate and a VHF (Short Range) Certificate in English for at least one person on board the boat. Originals of these must be carried with you during the trip. The boat’s skipper must hold these certificates. MS takes no financial responsibility if the certificate or original document is missing or invalid. MS follows the regulations provided by Nämnden för båtlivsutbildning (The Swedish Council for the Education and Training of Yachtsmen (NFB)) regarding nautical competence. Contact NFB, tel: 08-663 79 93, if you are unsure whether your certificate is valid. A skipper can be hired if you do not have the required certification.

1.3.4 The boat is rented from 17:00 on the day of arrival until 09:00 on the day of return; the boat should be at the home port no later than 18:00 the evening before the day of return. An overnight stay on the final night before return the next morning is included in the boat hire. The boat should be empty by 09:00 on the day of return, at the latest. An inspection is carried out, using the same procedures as at check-in. Any damage is inspected, assessed and addressed. If the boat is not returned on time, regardless of weather conditions, the charterer shall pay double the rental fee for the time of the delay. In addition, the charterer shall compensate MS and/or the local charter company for costs incurred by MS and/or the local charter company if the next person cancels their boat rental. If the charterer, for their own reasons, ends their trip at any port other than the agreed one, the charterer should immediately notify the local charter company. The charterer must then stay with the boat or leave it in the care of a fellow crew member with the appropriate certification in accordance with point 1.3.3 above, until the local charter company is able to reclaim the boat. The boat is considered returned when it has been inspected by the local charter company or a person designated by them. The charterer is required to pay any costs that may arise in the aforementioned situation.

1.3.5 Before the charterer can gain access to the boat, the booking holder and skipper must sign an agreement with the local charter company. Before access to the boat is granted, the charterer should carefully inspect the boat and equipment and check the equipment against an inventory list. If the charterer finds no defects in the boat or equipment, the charterer should approve the inventory list by signing. The documents are signed and responsibility for the boat is assumed by the skipper. If the guest is unable to leave the base or home port, the local charter company has the right to make repairs or additions without compensating the guest for lost sailing time. Subsequent complaints regarding the boat or equipment cannot thereafter be invoked to a greater extent than stated below. The same applies to the boat’s electrical equipment and instruments.

1.3.6 Upon return, the boat must be in the correct condition for inspection. The boat should be in good condition both inside and out, which means it should be empty of both rubbish and your belongings. It is also important that the boat’s equipment is in its usual place and that the dishes are washed. The boat should, in other words, be left in good order. If the boat is not left in good order, the charterer will be charged €50/hour for the extra work that the staff are required to do. The boat should be returned with a full tank. Lost, damaged or unusable equipment must be reported upon your return to the person in charge on site.
If the tank is not full, the charterer shall reimburse MS for the cost of refueling + €100. If the boat is returned in an unacceptably dirty condition, an additional cleaning fee of €300 will be charged.

1.3.7 A deposit must be paid before the charterer can be granted access to the boat. The amount is stated on the booking confirmation and/or invoice. The deposit can be paid in cash or with Visa, MasterCard or American Express card. The deposit is returned after inspection of the boat, equipment and inventory is completed on site by the boat owner. The deposit is returned after the inspection if no issues are found. In the event of loss or damage the deposit will be withheld, in whole or in part depending on the extent of the damage, until the final cost has been determined, provided that immediate settlement is not possible. Repair and replacement costs are deducted from the deposit.

The charterer can take out deposit insurance at the time of booking. The boat is fully insured. The charterer can take out excess insurance before departure. This protects the charterer from losing their entire deposit. Deposit insurance is not valid in cases of gross negligence or for damage caused under the influence of alcohol or drugs. Deposit insurance is not valid in cases involving the loss of an anchor, chain, dinghy, or outboard motor.

1.3.8 If damage occurs due to normal weather conditions and normal use during the rental period, the charterer is responsible for ensuring that sufficient and necessary repairs are made as soon as possible. These repair costs will be reimbursed later by the local charter company upon presentation of a receipt. Any replaced parts must be retained.

1.3.9 In the event of major damage, possible delays, loss of the boat, obstacles to navigating the boat, or seizure of the boat by authorities or third parties, MS and the local representative must be immediately notified. The charterer must take necessary measures to limit damage and negative consequences (for example, financial losses) and document, monitor and, after agreement with the local charter company, pay up front for potential repair work.

1.3.10 If the charterer is partly responsible for the damages or the situations mentioned above or violates the terms of this agreement, the charterer shall compensate the local charter company for expenses, potential losses and other direct or indirect damages arising from the charterer’s actions. In the event of personal injury or damage to the boat, the charterer should write a report and obtain a statement from a third party (for example, harbour master, doctor or inspector). If the damage cannot be repaired during the trip and circumstances still allow the boat to be returned, the charterer must return to the home port before the rental period has expired, after contacting MS, so that the damage can be repaired. If the above mentioned repair costs are to be paid by MS, the portion of the rental fee corresponding to the remaining rental period will be returned.

1.3.11 In the event of a breach of any of the provisions of this agreement, the charterer is obliged to compensate MS for all damages and costs suffered by MS due to breach of contract. If MS is held liable to a third party due to the charterer’s actions, the charterer shall compensate MS for costs that they may incur due to such actions. Should any loss or damage occur to the boat or equipment during the rental period, the charterer will bear the costs of replacements or repairs, unless the damage has occurred due to normal wear and tear. The charterer is responsible for costs not covered by insurance, as well as costs incurred due to malicious or grossly negligent acts.

1.3.12 If damage is reported too late or not in full so that insurance cannot be claimed, the charterer is fully responsible for the costs.

1.4 Price and agreed services 

1.4.1 Information in brochures and catalogues, including on the website, is included in the agreement. This information is binding for the operator, unless the operator has expressly reserved the right to make changes to the catalogue, website or brochure, and the charterer has been informed of these changes before the agreement is concluded. MS uses dynamic pricing for its online bookings that is adjusted according to supply and demand.

1.4.2 Included in the price is the boat and associated equipment, sheets, all necessary permits, and a dinghy. The charterer has the right to necessary servicing at the home port, and normal wear and tear during the rental period is accepted.

1.4.3 MS is responsible for ensuring that the boat is insured in proportion to the deposit (see point 1.3.7). The insurance covers damage from fire, accidents at the marina, accidental collisions, and third-party coverage. The insurance does not cover personal belongings or other damage affecting any of the crew or any other person on board. You should therefore check your home insurance carefully or take out a separate travel insurance policy. The insurance also does not cover damage occurring due to negligence or willful misconduct by the charterer or any of the crew.

1.4.4 The price should clearly state the entire rental fee. It should indicate all services included in the agreement, as well as mandatory supplements, taxes and fees.

1.4.5 Any special services/items requested by the charterer are only included in the agreement if these have been expressly confirmed by the operator.

1.4.6 When hiring a skipper, host or cook, the cost of food during the trip will be added.

1.5 All agreements made verbally (e.g. by telephone, etc.) must also be confirmed in writing.

2. CHANGING THE AGREEMENT

2.1 Price changes 

2.1.1 If MS experiences cost increases after the agreement, in line with 1.5 above, has become binding for the parties, MS may increase the price of the trip by an amount equal to the cost increases if these are due to:
– changes to transport costs, including fuel prices,
– changes to taxes, duties and fees or charges for certain services, such as airport, port, landing or entry fees,
– changes to exchange rates, which are used to calculate the price.

2.1.2 The operator only has the right to increase the price if the increase exceeds 100 SEK (approximately £8).

2.1.3 The price may not be increased in the last 20 days before the agreed date of access. MS should notify the charterer of price changes as soon as possible.

2.1.4 The price of the trip should be correspondingly reduced if MS’s costs decrease earlier than 20 days before the agreed departure date, for the same reasons as stated above. In the case of a decrease in costs, the price should only be reduced if the decrease exceeds 100 SEK (approximately £8).

2.2 Changes after the agreement is concluded.
Requests from the charterer for changes before departure. MS charges an administrative fee of 300 SEK (approximately £24) to make changes to bookings.

2.2.1 MS changes/cancels a trip before departure
– If MS has to cancel the boat rental or if it cannot go ahead as agreed, the charterer should be informed of this as soon as possible.
– However, this does not apply to changes or deviations which may be considered of minor importance for the charterer.
– If the change results in a decrease in the financial value of the boat rental, the charterer is entitled to a reduction in the price.
– If the changes to the agreement made by MS are significant, or if the rental is cancelled without the charterer being at fault, they may cancel the agreement and receive a full refund of the amount paid under the agreement.
– The charterer should, within a reasonable time period after receiving notice of the change or cancellation of the trip, notify MS of their choice.
– If changes to the agreed services according to 2.2.1 point 2 or 2.2.1 point 4 are due to circumstances beyond MS’s control, which MS could not reasonably have been expected to have known when the agreement was concluded and the consequences of which MS could not reasonably have avoided or overcome, the charterer is not entitled to damages. If changes are due to a subcontractor that MS has hired, MS is only free from liability for damages if these are due to circumstances beyond the subcontractor’s control. 

2.2.2 All changes to the trip made verbally (e.g. by telephone, etc.) must also be confirmed in writing.

3. TERMINATION OF THE AGREEMENT

3.1 Cancellation of the boat rental by the charterer – general provisions

3.1.1 If the charterer is unable to rent the boat as per the booking, the charterer should immediately notify MS. MS is then entitled to a cancellation fee as described below.

3.1.2 The charterer’s cancellation should be made in the manner specified in the agreement. Unless otherwise stated, cancellation should be made in writing.

3.1.3 If the booking is cancelled earlier than 40 days before access to the boat, the charterer shall pay 50% of the boat rental.

3.1.4 If the booking is cancelled 39–0 days before access to the boat, the charterer shall pay 100% of the boat rental price.

3.1.5 If the boat is not available upon arrival, MS reserves the right to provide an equivalent or better boat. Should MS be unable to provide an equivalent or better boat upon arrival, the charterer may cancel the agreement within 24 hours if the rental period is less than 10 days, and within 36 hours if the rental period is over 10 days. The lost time is compensated in proportion to the missed rental period. If the charterer does not cancel the boat, the charterer is entitled to a refund of the rental fee for the time until the boat becomes available.

3.1.6 If any equipment has been damaged or lost during a previous rental before the charterer’s rental period and MS cannot replace the equipment until after the end of the rental period, the charterer does not have the right to cancel the boat or demand compensation from MS if the boat is seaworthy. It cannot be guaranteed that the boat will function perfectly, as wear and tear, incorrect handling, and weather conditions can cause faults. Extra beds are not of the same quality as standard beds. (Extra beds are indicated in marketing materials with the number of beds after the + sign. For example, 8+2+2 would mean 8 standard beds and 4 extra beds. MS does not take responsibility for problems or inconvenience due to power cuts caused by temporary faults at the base, the authorities’ reporting systems etc.

3.2 The charterer’s right to terminate the agreement without a cancellation fee

3.2.1 If the charterer wishes to terminate the agreement due to a significant change, e.g. if the price increases by more than 8% of the package holiday’s total price, the charterer must notify the operator that the agreement is being terminated within a reasonable time frame, which is specified by the operator when they inform the charterer of the change. If the charterer does not do this, the charterer will be bound by the new agreement.

3.2.2 If there are external circumstances in or near the boat’s home port, such as a natural disaster, act of war, general strike or other significant event which substantially affects the boat rental going ahead, or the conditions at the destination at the time of the trip, and the circumstances are of such a nature that the operator could not have foreseen, this is not grounds for cancellation. However, the operator should take reasonable measures to rebook arrangements for the charterer. Nevertheless, the charterer is responsible for any additional costs resulting from the rebooking.

4. ERRORS AND DEFICIENCIES

4.1 Complaints 

4.1.1 In the event of an error in the agreed services, the charterer should immediately upon noticing the error, or when they should have noticed the error, call the telephone number/emergency number provided by the local charter company, to make a complaint and give them the opportunity to correct the error; claims for compensation can be made later. Complaints should, if possible, be made in the boat’s home port. 

4.1.2 The boat charterer should, if possible, ensure that the complaint is documented in writing by the operator or its subcontractor on site.

4.1.3 The boat charterer may not make a claim for an error if the complaint has not been made in accordance with what is stated above.

4.1.4 Claims for damages or a reduced price should be submitted to MS as soon as possible after the end of the trip in accordance with section 4.2.1.

4.2 Correcting defects

4.2.1 If MS offers to correct the defect, the charterer cannot demand a reduced price or cancel the agreement, provided that the correction is carried out within reasonable time and without additional cost or significant disadvantage to the charterer. If defects significantly affect sailing and cannot be fixed, the boat will be replaced with an equivalent boat. If a replacement boat is provided, the price of the replacement boat is considered more important than the equipment details or year of the model. Together we will go through the details of what hasn’t worked and what has caused the inconvenience, to find a reasonable solution or agreement. Refunds are not given for minor errors that do not affect sailing. If the traveller is not satisfied with the measures taken, a written notification in English should be submitted to the representative/boat rental company no later than upon check-out. Complaints should reach MS no later than 2 weeks after the charterer returns the vessel.

4.2.2 The charterer is obliged to minimise damage as much as possible.

5. LIMITATIONS ON MS’S LIABILITY

5.1 MS’s liability for claims due to damage or defects is limited to the boat rental.

6. DISPUTE RESOLUTION

The parties should try to resolve on their own any dispute concerning the interpretation or application of the agreement. If the parties cannot agree, the dispute may be heard by the Allmänna reklamationsnämnden (The National Board for Consumer Disputes (ARN)), Box 174, 101 23 Stockholm, www.arn.se, or in a general court. Disputes can also be decided via the European Commission’s online platform: http://ec.europa.eu/odr.

These terms and conditions apply to our conference and corporate events. If you have booked your trip as a legal entity (company), these terms and conditions apply. The Package Travel Directive does not apply to our conference and corporate events.

AGREEMENT TERMS AND CONDITIONS FOR GROUP AND CONFERENCE TRIPS

1. Scope
These terms and conditions apply to the sale of corporate trips to businesses or other legal entities, hereinafter referred to as the ‘Customer’. More Sailing Seglingsresor AB, hereinafter the ‘Operator’, arranges events, study trips, conference trips and business trips for companies and organisations. The parties agree that this agreement shall apply when purchasing travel/corporate trips from the Operator and that the Package Travel Directive (2018:1217) is not applicable between the parties. 

2. The agreement
The Operator should confirm the Customer’s order without delay with a quotation, via text message or email. The agreement is binding when the Customer accepts the Operator’s quote, via digital signature or via text message/email.

The complete terms and conditions for the arrangement consist of these terms and conditions and the Operator’s confirmation, including any special terms and conditions that the Operator’s suppliers have (e.g. airlines). In cases where the terms of the contract and the special terms are contradictory, the special terms have precedence in interpretation.

3. Price and changes to price
The total price and payment terms for the corporate trip are stated in the confirmation. The price is based on the circumstances current at the time of confirmation. The Operator reserves the right to increase the price depending on changes to exchange rates, new or increased fees, taxes or surcharges (such as fuel surcharges) that have been added after the time of confirmation.

4. Registration and payment
When an order is placed more than 40 days before departure, a registration fee of 50% of the total price of the trip is payable within 30 days from the date of ordering, as well as any cancellation protection or supplements which are to be paid in connection with the order. The registration fee is not refundable in the event of cancellation. A final payment of the remaining 50% must be paid no later than 40 days before departure.

When ordering less than 40 days before departure, the full price of the trip should be paid at the time the trip is confirmed.

If suppliers require advance payments that exceed the amount paid by the Customer, the Operator will invoice for the higher amount.

For extra arrangements and drinks orders made on site, a service fee of 15% will be added. This will be invoiced and includes local suppliers’ fees.

5. Payment terms and invoicing
Payment terms are 30 days, unless otherwise agreed.

6. Changes to the agreement
Changes to the agreement by the Customer are considered to be a cancellation and new booking. For each change to the agreement made by the Customer, a cost is charged in accordance with the additional costs incurred by the Operator. If a name change is possible with the airline, 800 SEK (approximately £64) plus the airline’s fees will be charged per change. In cases where a name change is not possible, the Customer will be charged the cost of a new ticket at the flight’s current price.

6.1 All changes to the trip made verbally (e.g. by telephone, etc.) must also be confirmed in writing.

7. Cancellation of corporate trips
Cancellation of a booked corporate trip must be made in writing via email. In the event of cancellation, the following costs will be charged.

– If the entire group cancels after a binding agreement, the registration fee will not be refunded.
– If the trip is cancelled less than 40 days before departure, 100% of the price per person will be charged.
– When individual travellers cancel a booking, only the variable components of the trip’s price are refunded; therefore, the flight ticket, the individual’s part of the boat rental, fixed operating costs for the boat, and personnel costs are not refunded.

In addition to the cancellation cost stated above, additional costs for the Customer may arise due to suppliers’ special conditions. When cancelling non-refundable flight tickets, the cost is normally the full price: check your quote and/or confirmation.

8. Participant lists
Participant lists, with first and last names as they appear on the passport, date of birth and passport number, should be submitted to the Operator no later than 60 days before departure. Tickets/travel documents are sent approximately 14 days before departure unless otherwise agreed.

9. Force majeure
The Operator is not responsible for errors, delays or other damage due to legal enactments, government actions or commands, war, strikes, natural disasters or other similar circumstances or events beyond the Operator’s control.

If a circumstance as mentioned in the previous paragraph occurs, the Operator has the right to cancel the agreement. The Customer is not entitled to any compensation or damages. If the Operator cancels the agreement based on this provision, the Customer is only entitled to a refund for unused services if and to the extent that the Operator receives a refund from their suppliers.

10. Disclaimer
The Operator is not responsible for damages affecting the Customer and/or participants due to circumstances beyond the Operator’s control. The Operator is also not responsible for any damages caused by suppliers engaged by the Operator to perform services included in the corporate trip such as cancelled or delayed flights. In such cases, any claims by the Customer or individual participants must be taken up directly with the supplier in question. 

11. Complaints and rectification
The Customer may not claim for errors or deficiencies in the corporate trip unless a complaint has been made in writing to the Operator as soon as possible after the error or deficiency was discovered or should have been discovered, and no later than 14 days after the corporate trip has ended. When on the trip, complaints should be made at the destination, if possible.

12. The Customer’s responsibilities
The Customer should appoint a contact person with whom the Operator has contact. The Customer is responsible for immediately checking all information upon receipt of documentation regarding the arrangement (usually via email, text message or digital link). If any information is incorrect, this should be reported to the Operator immediately. The Operator has the right to charge a fee to correct incorrect information. 

The Customer is responsible for finding out what is required in terms of passports, visas, vaccinations, certificates, etc., for the trip as well as for informing their participants. It is especially important that the name on the flight ticket matches the name in the passport. The Customer is responsible for ensuring that participants have travel insurance/business travel insurance.

13. The Customer’s responsibilities during the trip
If flight tickets are part of the corporate trip, these should be used as booked. Therefore, the Customer and their participants cannot use only the return part of the ticket, or only one part of the flight, if a return ticket has been booked. If the ticket is not used for the outgoing flight, the remaining parts of the trip will be cancelled. The Customer is responsible for ensuring that all participants complete check-in in accordance with the itinerary or other instructions from the Operator or carrier. 

The Customer and their participants should follow all reasonable instructions and recommendations from the Operator and its subcontractors during the trip. The Customer and participants are responsible for any damage they cause to the Operator through negligence, for example by not following instructions and requirements provided by the Operator and its subcontractors.

The Customer and participants are required to respect the code of conduct that applies on the trip and at the destination, and to behave in a way that does not inconvenience the crew on board or the Operator’s representatives. If any participant significantly breaches this, it may result in the Operator or its representative refusing to allow the participant any further participation in the trip. In such cases, the Customer may bear the costs incurred by the participant. 

The Customer and participants should ensure that the boat is in a good and clean condition, both inside and out. The boat should be left in good order. If the boat is not left in good order, the Customer will be charged for the additional costs incurred by the Operator. Lost, damaged or unusable equipment must be reported to the crew on board. If the Customer or their participants are responsible for damage to the boat or its equipment, the Customer is required to reimburse the Operator for the costs incurred to repair the damage or replace the equipment. 

14. Dispute resolution
The parties should try to resolve on their own any dispute concerning the interpretation or application of the agreement. If the parties cannot agree, the dispute may be heard in a general court.

These terms and conditions apply to our long-distance sailing. These are general conditions that apply to both the Mediterranean and the Atlantic Ocean (ARC). 

If you, after selecting and paying for a travel service, book additional travel services for your trip or holiday via our company More Sailing Seglingsresor AB, you are NOT covered by the rights applicable to package travel under Directive (EU) 2015/2302. Therefore, our company More Sailing Seglingsresor AB will not take responsibility for those individual travel services being fulfilled correctly. In the event of a problem, contact the relevant service provider.

If you book additional travel services during a single visit to our website, or if you book additional travel services up to 24 hours after receiving your booking confirmation from More Sailing Seglingsresor AB, these travel services will constitute a linked travel arrangement. In such a case, More Sailing Seglingsresor AB, in accordance with EU law, provides security for the refund of your payments to More Sailing Seglingsresor AB for services that are not provided as a result of More Sailing Seglingsresor AB becoming insolvent. Please note that this does not include any refund if the service provider concerned becomes insolvent.

More information on insolvency protection.

GENERAL TERMS AND CONDITIONS FOR LONG-DISTANCE SAILING – MEDITERRANEAN AND ATLANTIC

The following terms and conditions regulate the contractual relationship between More Sailing Seglingsresor AB (hereinafter ‘MS’) and the participant in long-distance sailing, for what is hereinafter referred to as ‘the sailing’.

The general terms and conditions for long-distance sailing stated below apply to the sailing. The general terms and conditions are part of the agreement, alongside the contract document and a health declaration.

 
1. THE AGREEMENT

1.1 The agreement becomes binding for all parties once MS has confirmed in writing the participant’s order, unless otherwise agreed. MS should confirm the participant’s order without delay, via email.

1.2 The lead booker is the person in whose name the agreement has been made. The lead booker holds responsibility for payment according to the agreement. Any changes or cancellations must be made by the lead booker, in writing via email. Exceptions can be made if the lead booker becomes seriously ill and is unable to make the change or cancellation. The lead booker is responsible for providing MS with the correct booking details for other travellers covered by the agreement. Any refund will be made to the lead booker.

1.3 The lead booker is responsible for sharing information with other people covered by the booking.

1.4 The lead booker should immediately notify MS of any change of address, email address, telephone number or any other information which may affect MS’s ability to contact the participant. 

1.5 A minimum of 60% of the available spaces on board must be booked. MS may choose whether or not to proceed with the sailing if the percentage of booked places is lower. If MS cancels the participant’s booking due to insufficient participants, no compensation or damages will be paid to the participant. The participation fee paid for the sailing shall be refunded to the participant within 14 days.

2. PARTICIPATION AND HEALTH
 

2.1 The participant participates in the sailing at their own risk and confirms, through their participation, that they are in the required physical and mental condition to cope with the strain that the sailing entails. MS reserves the right to require a medical certificate from the participant before the start of the sailing. MS recommends that the participant consults a doctor and/or has a health check before the sailing.

2.2 In cases where MS considers that the participant is not in the required physical or mental condition for the sailing, MS has the right to refuse the participant from participating in the sailing. MS also has the right to terminate the participant’s participation in the sailing in cases where MS considers the participant’s health or other circumstances to pose a safety risk or cause significant limitations or discomfort for other members of the crew.

2.3 In the event that the participant becomes ill, or experiences an accident on board or ashore that requires the participant to be evacuated or sent home via a third-party means of transport, the participant is responsible for paying for these services; MS recommends that the participant checks their insurance coverage. The same payment liability applies in the event that MS considers that the participant needs to be evacuated from the boat due to the circumstances mentioned in point 2.2 above.

2.4 MS reserves the right to end the sailing in cases where MS deems it necessary due to weather, damage to the boat, or any other circumstances that risk endangering the safety of any member of the crew.

2.5 In order to participate in the sailing, MS requires that the participant has good sailing experience so that the participant understands what the sailing involves. MS also requires that the participant has sufficient sailing experience to be able to participate in work during the sailing, in a manner that can be expected of a person with good sailing experience. MS reserves the right to require necessary documentation demonstrating the participant’s sailing experience.

2.6 If MS terminates the sailing due to the reasons stated in paragraphs 2.2 to 2.5, the participant is not entitled to any refund.

3. PRICE AND PAYMENT

3.1 The price should clearly state the price of the entire sailing. The price should include all services included in the agreement, as well as information on mandatory supplements, taxes and fees.

3.2 MS reserves the right to make changes without prior notice in the case of any misprints in brochures or on the website.

3.3 The participant should pay the price of the sailing no later than the time specified below.

3.3.1 The registration fee should be paid directly at the time of booking or no later than 10 days after the booking has been confirmed. This amounts to 50% of the total price of the sailing.

3.3.2 Final payment of the outstanding 50% should be received by MS no later than 60 days before departure. 

3.4 If the participant does not pay the price of the sailing in accordance with the agreement, MS has the right to cancel the agreement and charge reasonable compensation.

3.5 Unless otherwise expressly stated, the price of the sailing is based on accommodation for two people in a shared double cabin. When accommodating a single person in their own cabin, MS has the right to charge an additional fee. 

4. THE PARTICIPANT’S RIGHT TO CHANGES AND CANCELLATION

4.1 The participant has the right to change the agreement if MS allows this. Changes to the agreement may result in additional costs for the participant, from MS or other parties.

4.2 The participant has the right to cancel the sailing. MS reserves the right to request compensation from the participant for costs incurred by MS as a result of the cancellation.

4.2.1 Cancellation fees for the participant: If the sailing is cancelled 60 days or more before its start, 50% of the price of the sailing will be charged. If the sailing is cancelled 59–0 days before its start, 100% of the price of the sailing will be charged.

4.2.2 In the case of booking an entire boat for a private group, an individual traveller cannot cancel their part of the sailing for a cancellation fee other than 100% of the price of the sailing. 

4.2.3 MS also offers the option to take out cancellation insurance. The insurance must be taken out before the sailing’s registration fee is paid, and the registration fee must be paid before the date it is due.

4.2.4 Cancellation of the sailing must be made in writing by the lead booker.

5. THE PARTICIPANT’S RIGHT TO TRANSFER THE AGREEMENT 

5.1 The participant may transfer the agreement to someone else who meets all the conditions for participating in the sailing. The participant must notify MS that they wish to transfer the sailing in reasonable time before departure. Notifying no later than 30 days before departure is always considered to be in reasonable time.

5.2 MS may charge a reasonable fee for the transfer. The fee may not exceed the costs incurred by MS due to the transfer. MS must show how the cost has been calculated. 

5.3 The transferor and transferee are jointly and severally liable towards MS for any outstanding payments for the sailing and any additional costs incurred due to the transfer.

6. CHANGES BEFORE THE SAILING

6.1 MS has the right to make changes to the terms of the agreement, provided that MS informs the participant about the change in a clear and understandable manner on a durable medium. If the change is insignificant, the participant is not entitled to a discounted price or compensation. If the change to the sailing is significant, the participant should, if possible, be offered an alternative sailing or the right to terminate the agreement without a cancellation fee.

6.1.1 A change of boat model is not a significant change to the sailing.

6.2 Changes to the price

6.2.1 MS may increase the price of the sailing if the increase is due to changes in fuel costs, taxes or public charges, or exchange rates.

6.2.2 The price of the sailing may be increased by an amount equal to the participant’s share of cost increases incurred by MS. The operator only has the right to increase the price if the total increase exceeds 100 SEK (approximately £8) per booking.

6.2.3 The price of the sailing will be reduced if the operator’s costs, for the reasons stated above, decrease by a total of at least 100 SEK (approximately £8) per booking. MS may make deductions for actual administrative costs when reducing the price.

6.2.4 MS should notify the participant of changes to the price as soon as possible. The notification should include a justification for the change and a calculation of costs.

6.2.5 The price may not be increased and does not need to be reduced in the last 20 days before the agreed departure date.

6.3 The right of MS and the participant to change the agreement due to unavoidable and extraordinary events: Both MS and the participant have the right to postpone the agreement if the implementation of the sailing is affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. Unavoidable and extraordinary circumstances refers to, for example, serious security problems such as war, terrorism, outbreaks of serious disease or natural disasters. If MS postpones the agreement in accordance with this point, the participant is not entitled to compensation.

6.3.1 The participant does not have the right to terminate or change the agreement if the unavoidable and extraordinary events were generally known at the time the agreement was entered into.

6.3.2 To investigate whether the event was of such a serious nature as stated above, expert Swedish or international authorities will be consulted.

7. TRAVEL

7.1 The participant is responsible for booking flights and transfers to and from the departure port and arrival port specified by MS for the sailing. An exact end date for the sailing can be difficult to specify because the length of the sailing can be affected by weather, wind and the capacity of the participants; the participant is therefore recommended to book a return trip with a refundable ticket.

8. COMPLAINTS

8.1 The participant may only claim there is an error in the agreed services if they notify MS within a reasonable time frame after the participant noticed or should have noticed the error. This should be done as soon as possible and preferably at the destination. When determining any reduction in price or compensation for damages, the time that the participant makes the complaint will be taken into account if this means that MS could have corrected the error.

8.2 Notwithstanding point 8.1, the participant may claim there was an error if MS has been grossly negligent or not acted in good faith. 

9. THE PARTICIPANT’S RESPONSIBILITIES DURING THE SAILING

9.1 The participant is required to follow instructions for the sailing provided by MS’s representatives. The participant is required to respect the code of conduct that applies on the sailing, and to behave in a way that does not disturb fellow travellers or others. If the participant does not abide by these rules to a significant degree, MS may terminate the agreement without the participant being entitled to compensation or a refund.

9.2 The participant’s liability for damages. The participant is liable for any compensation due to damage they cause to MS through negligence.

9.3 The participant’s responsibility for formalities

9.3.1 The participant is personally responsible for complying with the necessary formalities for the sailing, such as possession of a valid passport, visa, vaccinations and insurance.

9.4 The boat’s insurance applies to damage to the boat including equipment and third party liability, but not to participants’ personal injury or belongings. The participant is therefore encouraged to review their insurance cover and ensure that they have adequate health and accident insurance as well as travel insurance.

9.5 The participant is recommended to have the following equipment, clothing and products, although these are not a requirement to participate in the sailing:

– Knife or multi-tool that can be attached to your life jacket.

– Small torch or headlamp.

– Earplugs.

– Eye mask (sleeping mask).

– Suitable clothing, shoes and gloves (keep in mind that the temperature may vary along the sailing route).

– Hat and cap.

– High SPF sun cream.

– Two pairs of sunglasses (with prescription lenses if necessary).

– Products to combat seasickness (e.g. patches, tablets, chewing gum or bracelets).

– Oral rehydration solution.

– Glucose products (e.g. Dextrosol).

9.5.1 The participant has sole responsibility for bringing any medication they need and for obtaining any necessary import permits for medications and other products.

10. DISPUTE RESOLUTION

The parties should try to resolve on their own any dispute concerning the interpretation or application of the agreement. If the parties cannot agree, the dispute may be heard by the Allmänna reklamationsnämnden (The National Board for Consumer Disputes (ARN)), Box 174, 101 23 Stockholm, www.arn.se, or in a general court. Disputes can also be decided via the European Commission’s online platform: http://ec.europa.eu/odr.